Terms of Use
1. Acceptance of Terms of Use and Amendments.
Each time you use or cause access to this web site, you agree to be bound by these Terms of Use, as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through this web site, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these Terms of Use. Please see our Privacy Policy, which is incorporated into these Terms of Use by reference.
2. Our Service.
Our web site and services provided to you on and through our web site on an "AS IS" basis. You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.
3. Terms of Sale
It is important that you read these Website Terms of Sale ("Terms of Sale") carefully before ordering any products from our Website and ensure you understand them.
Together with our Security and Privacy policy and our below Terms of Use, they govern our relationship with you in relation to this Website and your purchase of Product(s) from the Website or over the telephone.
If you have any questions about them, please contact our Website Customer Service department at petia_dt@yahoo.com
Please note that before placing an order with us, you will be asked to agree to these Terms of Sale by ticking a box just before you checkout. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order from our Website.
We suggest that you print a copy of these Terms of Sale or save them to your computer for future reference.
4. Ordering and shipping informationPlease make sure the email address you provide us with is correct and your mailbox is in proper working order. All Order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for Order communications.
Please note in particular that:
- No Orders shall be accepted from persons under the age of 18.
- For delivery information, including costs, please see below.
- Whilst we try to ensure that all details (including prices) displayed on this Website are correct and up to date, we have a large number of products on our Website and sometimes products may be incorrectly priced. You must ensure that prior to placing an Order, you have checked all relevant details about the Products you have selected as their relevant details may have changed since you last visited this Website. Product prices shown on the Website may change from time to time, for example, if the Product you are ordering is subject to a promotional discount or offer which is either applied or withdrawn during the selling period. Please note if a pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the relevant products to you at the incorrect (lower) price.
- All Products displayed on this Website are subject to availability and all orders are subject to acceptance.
- All prices are for the product and do not include delivery charges which will be added to your total prior to you placing your Order.
- Your payment card or Paypal account will be debited on despatch of your items but we may pre-authorise your card when you place the order.
Please be advised that we are unable to rectify mistakes you have made on your Order so do check it carefully before checking out. Please see the section below for your rights to cancel.
The images of the products on the Website are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
Any products purchased must not be made available for resale.
Please see our Delivery Charges for details of delivery times depending on your location. We will arrange for delivery of the products and aim to deliver your order by the timing for your selected delivery method.
Ownership of the Product(s) will pass to you on delivery.
5. Delivery charges and timesWe know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion.
We offer a number of delivery options to Austrlia. A full list of details can be found below. We do ask for you to wait the allocated time frame before querying where your order is.
Orders are placed in the UK once a week on Friday. All orders received through the website up to 5pm UK time on Firday are placed with Oriflame UK. The order should be delivered by next Friday and we dispatch the individual orders to Australia on Saturday. For the delivery options, costs and times from UK to Australia please see below:
Shipping Type | Weight up to and including | Costs | Shipping Time |
Royal Mail International Standard | 100g | $12.60 | Delivery aim: 6-7 working days. Compensation cover up to £20.00 |
Royal Mail International Standard | 250g | $14.20 | Delivery aim: 6-7 working days. Compensation cover up to £20.00 |
Royal Mail International Standard | 500g | $21.80 | Delivery aim: 6-7 working days. Compensation cover up to £20.00 |
Royal Mail International Standard | 750g | $26.00 | Delivery aim: 6-7 working days. Compensation cover up to £20.00 |
Royal Mail International Standard | 1kg | $30.50 | Delivery aim: 6-7 working days. Compensation cover up to £20.00 |
Royal Mail International Standard | 1.25kg | $34.80 | Delivery aim: 6-7 working days. Compensation cover up to £20.00 |
Royal Mail International Standard | 1.5kg | $38.80 | Delivery aim: 6-7 working days. Compensation cover up to £20.00 |
Royal Mail International Standard | 1.75kg | $40.00 | Delivery aim: 6-7 working days. Compensation cover up to £20.00 |
Royal Mail International Standard | 2kg | $42.00 | Delivery aim: 6-7 working days. Compensation cover up to £20.00 |
Royal Mail International Tracked & Signed | 100g | $22.00 | Delivery aim: 5-7 working days. Compensation cover up to £50.00 |
Royal Mail International Tracked & Signed | 250g | $23.40 | Delivery aim: 5-7 working days. Compensation cover up to £50.00 |
Royal Mail International Tracked & Signed | 500g | $30.30 | Delivery aim: 5-7 working days. Compensation cover up to £50.00 |
Royal Mail International Tracked & Signed | 750g | $34.00 | Delivery aim: 5-7 working days. Compensation cover up to £50.00 |
Royal Mail International Tracked & Signed | 1kg | $38.40 | Delivery aim: 5-7 working days. Compensation cover up to £50.00 |
Royal Mail International Tracked & Signed | 1.25kg | $41.60 | Delivery aim: 5-7 working days. Compensation cover up to £50.00 |
Royal Mail International Tracked & Signed | 1.5kg | $44.40 | Delivery aim: 5-7 working days. Compensation cover up to £50.00 |
Royal Mail International Tracked & Signed | 1.75kg | $45.30 | Delivery aim: 5-7 working days. Compensation cover up to £50.00 |
Royal Mail International Tracked & Signed | 2kg | $46.40 | Delivery aim: 5-7 working days. Compensation cover up to £50.00 |
Royal Mail International Economy | 100g | $9.60 | Delivery aim: up to 12 weeks. Compensation cover up to £20.00 |
Royal Mail International Economy | 250g | $9.80 | Delivery aim: up to 12 weeks. Compensation cover up to £20.00 |
Royal Mail International Economy | 500g | $14.10 | Delivery aim: up to 12 weeks. Compensation cover up to £20.00 |
Royal Mail International Economy | 750g | $16.50 | Delivery aim: up to 12 weeks. Compensation cover up to £20.00 |
Royal Mail International Economy | 1kg | $19.00 | Delivery aim: up to 12 weeks. Compensation cover up to £20.00 |
Royal Mail International Economy | 1.25kg | $21.00 | Delivery aim: up to 12 weeks. Compensation cover up to £20.00 |
Royal Mail International Economy | 1.5kg | $23.30 | Delivery aim: up to 12 weeks. Compensation cover up to £20.00 |
Royal Mail International Economy | 1.75kg | $25.00 | Delivery aim: up to 12 weeks. Compensation cover up to £20.00 |
Royal Mail International Economy | 2kg | $26.00 | Delivery aim: up to 12 weeks. Compensation cover up to £20.00 |
FedEx World Economy | 3kg | $70.00 | Delivery within 3-5 working days. Compensation cover up to £50.00 |
FedEx World Economy | 4kg | $72.00 | Delivery within 3-5 working days. Compensation cover up to £50.00 |
FedEx World Economy | 5kg | $76.00 | Delivery within 3-5 working days. Compensation cover up to £50.00 |
FedEx World Economy | 6kg | $82.00 | Delivery within 3-5 working days. Compensation cover up to £50.00 |
FedEx World Economy | 7kg | $88.00 | Delivery within 3-5 working days. Compensation cover up to £50.00 |
FedEx World Economy | 8kg | $94.00 | Delivery within 3-5 working days. Compensation cover up to £50.00 |
FedEx World Economy | 9kg | $100.00 | Delivery within 3-5 working days. Compensation cover up to £50.00 |
FedEx World Economy | 10kg | $106.00 | Delivery within 3-5 working days. Compensation cover up to £50.00 |
Please be aware that delivery times do not include the 1 week despatch time required to order the products from Oriflame UK.
Please note that all products have a weight information added and the delivery options available will be based on the total weight of your basket at check out. Some items have a fixed postage price attached depending on the size/weight of the item.
We aim to deliver parcels within the time frames specified on our site. However, there are times when delays may occur which are beyond our control such as adverse weather. We will always keep our customers updated should this happen.
All tracked orders will require a signature upon delivery.
For a specific order delivery enquiries please contact us by email of thorugh our Facebook page.6. Returns Policy
Damaged or defective products:
We are under a legal duty to supply products in conformity with the Contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These rights are not affected by anything else in these Terms of Sale.
You should inspect the product(s) when you receive them for defects or damage. Once received, goods, which are not of satisfactory quality, not as described or which have been damaged, may be returned for a full refund. Simply return the items in their original condition and packaging if possible within 30 days of receipt. You must ensure that you take reasonable care of the Product(s).
If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any shipping charges you paid, provided that you have not used and damaged the Product(s).
Returns Policy
We regret that it is not currently possible to exchange an item on our Website.
You can return a product by posting it back to us, however you will have to pay for the return postage.
We will refund you via the method that you used to pay:
- Where you paid for Products by payment card, we will re-credit the account that card is associated with. If we are unable to do this, we will contact you.
- If you made your order with PayPal, we will refund your PayPal account.
Please allow up to 14 days for your refund to be processed from the day you return the Product(s). No refunds for delivered products will be made until have received the relevant products. Please include your name and email address you used to place the order so we can issue the refund accordingly.
The address to return the Product(s) to us is:
51 Western RoadSilver End
Witham
Essex
CM8 3SE
United Kingodm
3. Your Responsibilities and Registration Obligations.
In order to use this web site, you must or may be asked to register on our site and agree to provide truthful information when requested. When registering, you explicitly agree to our Terms of Use and as may be modified by us from time to time and available here.
4. Privacy Policy.
Registration data and other personally identifiable information that we may collect is subject to the terms of our Privacy Policy.
5. Registration and Password. You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use or your registration, user account or password.
6. Your Conduct.
You agree that our web site may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this web site nor for any error or omission.
You explicitly agree, in using this web site or any service provided, that you shall not:
(a) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this web site or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;
(b) impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;
(c) collect or harvest any data about other users;
(d) provide or use this web site and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent;
(e) provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.
7. Third Party Services.
Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.
8. Indemnification.
You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable legal fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this web site or service, your violation of this Terms of Use or any other violation of the rights of another person or party.
9. DISCLAIMER OF WARRANTIES. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEB SITE AND ANY SERVICES OR CONTENT PROVIDED (THE "SERVICE") IS MADE AVAILABLE AND PROVIDED TO YOU AT YOUR OWN RISK. IT IS PROVIDED TO YOU "AS IS" AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY, IMPLIED OR EXPRESS, THAT ANY PART OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OF ANY QUALITY, NOR THAT ANY CONTENT IS SAFE IN ANY MANNER FOR DOWNLOAD. YOU UNDERSTAND AND AGREE THAT NEITHER US NOR ANY PARTICIPANT IN THE SERVICE PROVIDES PROFESSIONAL ADVICE OF ANY KIND AND THAT USE OF SUCH ADVICE OR ANY OTHER INFORMATION IS SOLELY AT YOUR OWN RISK AND WITHOUT OUR LIABILITY OF ANY KIND. Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied warranties.
10. LIMITATION OF LIABILITY. YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSS (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR ARISING OUT OF (I) THE USE OF OR THE INABILITY TO USE THE SERVICE, (II) THE COST TO OBTAIN SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH THE SERVICE, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.
11. Reservation of Rights. We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our web site, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our web site or service without our prior written consent.
12. Notification of Copyright Infringement. If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted at the following email address:
info@oriflame-australia.com
13. Applicable Law.
You agree that this Terms of Use and any dispute arising out of your use of this web site or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this web site is located, without regard to its conflict of law provisions. By registering or using this web site and service you consent and submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this web site is located.
14. Miscellaneous Information. (i) In the event that this Terms of Use conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of this Terms of Use will remain valid and intact; (ii) The failure of either party to assert any right under this Terms of Use shall not be considered a waiver of any that partys right and that right will remain in full force and effect; (iii) You agree that without regard to any statue or contrary law that any claim or cause arising out of this web site or its services must be filed within one (1) year after such claim or cause arose or the claim shall be forever barred; (iv) We may assign our rights and obligations under this Terms of Use and we shall be relieved of any further obligation.
15. Consent
By continuing to browse or otherwise accessing the web site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this Web Site now.